Sheraton Princess Kaiulani

Property was in a great location and slightly behind the main street which meant there wasn't much noise pollution in my room. Parts of the hotel are a bit dated but that didn't detract from a pleasant stay. We did have an issue with the Air Con which the staff sorted no issue. The hotel is a short walk to the beach and there are many shops and convivence stores within the local area. I would count at least 5 convivence stores within a 2 minute walk from the hotel! Most of the staff were friendly.

The staff are great. Clear in their speaking and helpful. The pool looked beautiful and the place is lovely

Location, live music, the bed and linen. The pool also

Particularly loved their activities program and the Aloha spirit of the Hotel. It really cared to explain the history and culture of Hawaii. All the staff were friendly and genuine, especially the lady who does the Sunrise ceremony and the story tellers. The guys around the pool, Jeff at the desk, and the cleaners were all so helpful it really made us feel welcome. Being a part of the Moana was great giving more options and we loved the dance music by David Swanson at night just inside the foyer for a bit of holiday fun. Both hotels are relaxing and in the best position on the beach. The rooms are modern and comfortable. Dont worry about the lifts, pretty minor, and everyone friendly having a chat. A great hotel, stayed level 17 facing Diamond Head, and view fantastic, refurbishment great!

On arrival I had forgotten to tell my bank that I would be in Hawaii and that I would be exceeding my limit for the day,so of course my card was declined. The young man working that night was so kind and understanding he worked with me to find a way for us to stay. We were able to pay for just the 1st night and then call my bank in the morning to get it all straightened out. I can't say enough how much I appreciate his kindness.